Guest information

Refund & Cancellation

Our guidelines for booking changes and cancellations.

Last updated: January 2026

Cancellation Policy

Cancellations made 48 hours or more before the check-in time receive a full waiver. Cancellations made within 48 hours may incur a charge equivalent to one night's stay.

No-Show Policy

If you do not arrive on the scheduled check-in date without prior notification, the booking will be treated as a no-show and will be cancelled without refund.

Refund Processing

As payments are handled at the hotel, refunds (where applicable) are processed in-person or via manual bank transfer, typically within 7-10 business days.